This Refund Policy applies to all purchases made on the JEUNE ROSE online store and is intended to clearly explain the conditions under which returns, exchanges, credits, or refunds may be accepted.

General Information

JEUNE ROSE CO., LTD operates exclusively online and does not have any physical retail locations. By placing an order on our website, you agree to the terms outlined in this Refund Policy.

Return Eligibility

Where applicable under Canadian consumer protection laws, customers may request a return within 30 days of receiving their order.

To be eligible for a return or exchange, items must meet all of the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and hygiene protections must be intact.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) must be provided.

Final Sale Items

Final Sale items are not eligible for return, exchange, or refund.

Items marked as Final Sale, including promotional or discounted products, are sold as-is and cannot be exchanged, returned, or refunded under any circumstances, except where required by applicable Canadian law (e.g. defective or incorrect items).

Return Process

Before sending any item back, customers must contact our customer support team by email to request return authorization.

Please include the following information in your message:

• Your order number
• The reason for the return or exchange
• Photos of the item, if the product is defective or damaged

Return Shipping

Return shipping costs are the responsibility of the customer and are non-refundable, unless the return is due to an error on our part or a defective item.

We strongly recommend using a trackable shipping method, as JEUNE ROSE CO., LTD is not responsible for lost or undelivered return packages.

Exchanges and Store Credit

When eligible, exchanges are limited to the same product in a different size or color, subject to availability.

In certain cases, a store credit may be issued instead of a refund. Store credits are issued electronically and do not expire.

Refunds

Where a refund is approved, it will be processed using the original method of payment, unless otherwise required by law.

Please allow a reasonable processing time after the returned item has been received and inspected.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

Provide clear photos of the issue and your order number so we can assess the situation and offer an appropriate solution, such as a replacement or refund where applicable.

Non-Returnable Items

In addition to Final Sale items, the following are not eligible for return or refund:

• Gift cards
• Items showing signs of wear, use, or damage caused after delivery
• Items returned without prior authorization

Contact

If you have any questions regarding this Refund Policy, please contact us at:

support@jeunerose.com